Customer Support
Our support team is trained to handle everything — whether it’s assistance with your Cybervelo-inspired electric bike, guidance on accessories, or help with tracking an order. We respond quickly, efficiently, and with care.
Shipping Information
🚴 Order & Shipping Help: Need to track your order or report an issue? Our logistics team ensures every delivery arrives on time and in perfect condition.
Returns & Refunds
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🔧 Warranty & Returns: Enjoy peace of mind with our 30-day return policy and dedicated warranty support.
Product Maintenance Tips
🔋 Maintenance Tips: Learn how to extend your battery life, maintain your bike, and keep it in peak performance.
1. What makes DASHBLIND electric bikes unique?
Our bikes are inspired by Cybervelo innovation, combining cutting-edge design, powerful motors, and long-range batteries for an exceptional riding experience. Every model is built for performance, comfort, and style.
2. How long does shipping take?
Orders are processed within 1–2 business days, and delivery typically takes 4–6 business days depending on your location. Once your order ships, you’ll receive a tracking number by email.
3. How can I track my order?
You can easily track your order through our Track Your Order page. Simply enter your order number and email address to view real-time updates.
4. What is your return policy?
We offer a 30-day return window with free return shipping and no restocking fees. Your satisfaction is our top priority — if something isn’t right, we’ll make it right.
5. Are DASHBLIND e-bikes covered by a warranty?
Yes. All our electric bikes come with a limited warranty covering manufacturing defects. Please contact our support team for detailed warranty terms or assistance with a claim.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment options for a fast and protected checkout experience.
7. Do you sell replacement parts or accessories?
Absolutely! We offer a wide range of official accessories and components designed specifically for Cybervelo-style e-bikes — including batteries, chargers, helmets, and more.
8. How can I contact customer support?
You can reach our friendly support team anytime at:📧 support@dashblind.com📞 +1 (937) 438-1287
9. Where are you located?
Our headquarters is located at:📍 Cross Pointe Centre, 175E E Alex Bell Rd, Dayton, OH 45459, United States
10. How do I choose the right e-bike for me?
Our Expert Guidance team is here to help you select the perfect bike for your lifestyle. Whether you ride in the city or off-road, we’ll recommend the best fit for your needs and comfort.