Refund Policy

At DASHBLIND, your satisfaction is our top priority. We stand behind the quality of our electric bikes and accessories and want you to shop with complete confidence. If for any reason you’re not fully satisfied with your purchase, we’re here to make it right.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.

2. Free Return Shipping

We offer free return shipping on all eligible orders within the United States. Once your return request is approved, we’ll provide you with a prepaid return label to make the process easy and convenient.

3. No Restocking Fees

Unlike many retailers, DASHBLIND does not charge any restocking fees. We believe that returning or exchanging a product should be simple, transparent, and fair.

4. Non-Returnable Items

For safety and quality reasons, certain items are not eligible for return, including:

• Used or damaged electric bikes not in their original condition

• Batteries or electrical components that show signs of installation or use

• Gift cards and promotional items

If you’re unsure whether your item qualifies, please contact our support team before returning.

5. Refunds Process

Once we receive and inspect your return, we’ll notify you of the status. If approved, your refund will be processed automatically to your original payment method within 3–7 business days.

Please note: Depending on your bank or credit card provider, the refund may take additional time to appear on your statement.

6. Exchanges

If you received a defective or incorrect item, we’ll gladly replace it at no additional cost. Simply contact us within the 30-day window, and we’ll issue a prepaid shipping label for the exchange.

7. Damaged or Lost Orders

If your product arrives damaged or is lost during shipment, contact our Customer Support Team immediately. We’ll file a claim with the carrier and send you a replacement or full refund as quickly as possible.

8. How to Start a Return

To initiate a return, contact us via:
📧 Email: support@dashblind.com
📞 Phone: +1 (937) 438-1287
Please include your order number and a brief reason for the return. Our team will guide you through the process step-by-step.

9. Contact Us

If you have any questions regarding your refund or return, feel free to reach out to our support team at any time.

DASHBLIND
📍 Cross Pointe Centre, 175E E Alex Bell Rd, Dayton, OH 45459, United States
📧 support@dashblind.com
📞 +1 (937) 438-1287

                                                       DASHBLIND — Ride Confidently. Shop Without Risk.